Last updated: July 29, 2026

Wagner's Cottages Estate ("we," "our," or "us") operates the website and accommodation services based in Swansea, Tasmania. We commit to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book accommodation, or communicate with us.

We manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information to provide high-quality accommodation services and process your bookings efficiently.

• Identity Information: Full name, date of birth, and identity verification documents.
• Contact Information: Email address, phone number, and billing/residential address.
• Reservation Details: Dates of stay, specific requests, room preferences, and travel companion details.
• Financial Data: Payment and transaction details collected securely through our third-party payment providers.
• Technical Data: IP addresses, browser types, cookie data, and analytics regarding how you interact with our website.

2. How We Collect Your Information

We collect personal information through direct interactions and automated technologies:

• Direct Interactions: When you fill out booking forms, sign up for newsletters, send inquiries, or contact us directly.
• Third-Party Platforms: When you book our cottages through online travel agencies (such as Booking.com, Expedia, or Airbnb).
• Automated Tracking: Through cookies and website analytics tools to optimize your browsing experience.

3. How We Use Your Information

We use your data strictly for legitimate business and legal purposes:

• To process, manage, and confirm your accommodation bookings.
• To communicate important check-in information and respond to your customer service inquiries.
• To process payments, manage invoices, and prevent fraudulent transactions.
• To comply with local health, safety, and legal obligations required by Tasmanian law.
• To send occasional promotional updates or seasonal guides, provided you have opted in to receive them.

4. Disclosure of Personal Information

We do not sell your personal data. We only share information with third parties necessary to run our operations:

• Service Providers: Property management systems, booking engines, secure payment gateways, and IT support services.
• Professional Advisers: Accountants, legal counsel, and insurers where necessary.
• Legal Authorities: Law enforcement or regulatory bodies if required by law or to protect our legal rights.

5. Security of Your Data

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, misuse, alteration, or loss. Financial transactions are encrypted via secure socket layer (SSL) technology through our certified payment vendors. While we strive to protect your data, no method of digital transmission or storage is 100% secure.

6. Your Legal Rights

Under Australian privacy laws, you have specific rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we update or correct inaccurate or incomplete data.
• Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link.

7. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your data rights, please contact us:

Wagner's Cottages Estate

Location: Swansea, Tasmania, Australia

Email: info@wagnerscottages.com