How refunds work

Refund eligibility depends on the cancellation policy attached to your rate plan. The exact policy that applies to your booking is shown during checkout and on your confirmation email.

The cancellation policy for this property is:

• Flexible 24h — full refund if cancelled 1+ day before check-in; no refund after that (the full stay is charged).

Refund window

Because this property bills on arrival, "refund" usually means the charge is simply not made. If you have already paid a deposit on site, the on-site team handles the refund directly.

Partial refunds

Late cancellations or partial cancellations may result in a partial charge per the rate plan's policy when you arrive (or not at all if you cancel inside the free window).

How to request

To cancel, reply to your confirmation email or contact us using the details on it, and tell us your reservation code. For exceptions or special cases, contact us the same way and we'll respond within 1–2 business days.